If you are not 100% satisfied with your purchase at Es La Vida we will gladly accept returns within 21 days from delivery. Return By Mail
Return shipping fees are not covered by Es La Vida.
All returns are highly recommended to be sent with a traceable carrier such as USPS, UPS or FedEx. Please make sure you are able to track the package.
The returned items must be issued a RA number. To obtain a RA number please email us at firstname.lastname@example.org and briefly state a reason for return. You have 21 days to request for a return from the time of delivery.
Refunds will be made in the original method of payment form. Refunds will be credited within three - five (3-5) business days from us receiving the merchandise. Please keep in mind that your banking institution may require additional days to process and post this transaction to your account.
All returned items must meet our re-sellable criteria: unworn, unaltered and in original packaging box with all tags intact.
Your returned merchandise is still your responsibility up until it reaches our possession. We recommend insuring your returned items and obtaining a tracking number for your records. Es La Vida is not responsible for any lost packages or merchandise that has failed to reach us. We do not accept C.O.D. deliveries.
Any merchandise that does not meet our re-sellable criteria may be denied for a return or may incur a 15% restocking fee.
If it is our shipping error or merchandise has a manufacturer defect please email your concerns to email@example.com . We will rectify the situation as soon as possible.
Purchases made at Es La Vida retail stores must be returned to Es La Vida retail stores and cannot be returned using the web store return policy.
All items stated as a Final Sale are not returnable.
Please send Returns to:
Es La VidaAttn: Returns Dept.5402-04 5th Avenue Brooklyn, New York 11220
Return To Our Store
If you would like to return any products to our store, please bring your invoice as a receipt.
Merchandise that is returned in our store for a full refund will be issued in the original method of payment. Unfortunately, we will not be able to reimburse your original shipping costs.
Returned items must be packaged in the original boxes with all labels and in new condition.