Exchange Policy

Exchange Policy

• If you are not 100% satisfied with your purchase at Es La Vida we will gladly accept exchanges within 21 days from delivery.


• We will gladly accept your purchase for an exchange of size, color and style. As a courtesy, for the first exchange of each order we will cover the shipping costs.

• Please contact us at customerservice@eslavidany.com for a RA number and we will process your pre-paid shipping label.

• Please keep in mind exchanges are always subject to our availability at the time your return is received and processed.

• We will expedite your exchange as soon as we receive your package.

• Exchanged merchandise must meet our re-sellable criteria; unworn, unaltered and in original packaging with all tags intact. Please place shoebox in a packing box along with the invoice.

• Merchandise can also be exchanged at our retail store. We do recommend calling us before your visit to make sure what you need is available. Please bring the original invoice as your receipt.

• All items stated as a Final Sale are not exchangeable.

• Please send Exchanges to:

Es La Vida
Attn: Returns Dept.
5402-04 5th Avenue
Brooklyn, New York 11220